Terms and Conditions

Terms and Conditions

Welcome to Aiko Kids, owned and operated by Stitchloom Retail Private Limited. These terms and conditions outline the rules and regulations for the use of our website and the purchase of products from our e-commerce store.

By accessing this website and/or purchasing products from us, you agree to these terms and conditions. Do not continue to use Aiko Kids if you do not agree with all of the terms and conditions stated on this page.

1. Interpretation

• The following terminology applies to these Terms and Conditions: “Customer”, “You”, and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our”, and “Us”, refers to Stitchloom Retail Private Limited, owner of Aiko Kids. “Party”, “Parties”, or “Us”, refers to both the Customer and ourselves, or either the Customer or ourselves. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they, are taken as interchangeable and therefore as referring to same.

2. Payment Gateway

• Our online store uses Cashfree as the payment gateway provider. By proceeding with any transaction on our website, you agree to be bound by Cashfree’s terms and conditions.

3. Products

• We offer a range of baby clothing and accessories for sale on our website. All products are subject to availability. We reserve the right to discontinue any product at any time without notice.

4. Pricing

• All prices for products listed on our website are in Indian Rupees (INR) and are inclusive of all applicable taxes. Prices are subject to change without notice.

5. Shipping

We offer reliable and efficient shipping methods to ensure your order reaches you in a timely manner. Our shipping partners include reputable courier services that specialize in delivering packages across India. 

6. Shipping Charges

Shipping charges are calculated based on the weight and dimensions of the items in your order. The exact shipping charges will be displayed at the checkout page before you make the payment. We aim to keep our shipping charges as reasonable as possible while ensuring the safe delivery of your items. We offer shipping services to locations within India.

7. Delivery Time

We understand the excitement of receiving your order promptly. We strive to process and dispatch your order within 1-2 business days. The estimated delivery time will depend on your location and the shipping method chosen. Please note that unforeseen circumstances such as weather conditions or public holidays may cause slight delays in delivery.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the progress of your shipment. Simply visit our website or the courier service's website and enter the tracking number to get real-time updates on the whereabouts of your package.

8. Shipping Restrictions

While we strive to deliver our products to all parts of India, there may be certain remote locations or restricted areas where we are unable to provide shipping services. If your delivery address falls under such a category, we will notify you and provide alternative options if available.

9. International Shipping

At the moment, we only offer shipping within India. We apologize for any inconvenience caused and hope to expand our shipping services to international customers in the future.

10. Returns and Exchanges

If you are not completely satisfied with your purchase, we offer a hassle-free returns and exchanges policy. Please refer to our Refund and Cancellation Policy page for detailed information on how to initiate a return or exchange.

By placing an order with Aiko Kids, you agree to abide by these terms and conditions. If you have any further questions or concerns regarding our shipping policies, please don't hesitate to contact our customer support team. 

11. Intellectual Property

All content included on this website, including but not limited to text, graphics, logos, images, and software, is the property of Stitchloom Retail Private Limited and is protected by copyright laws.

12. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.

13. Changes to Terms and Conditions

We reserve the right to revise these terms and conditions at any time without prior notice. By using this website, you are agreeing to be bound by the current version of these terms and conditions.

14. Limitation of Liability

• Stitchloom Retail Private Limited, including its directors, officers, employees, affiliates, agents, contractors, licensors, and suppliers, shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or use, incurred by you or any third party, whether in an action in contract, tort (including negligence), or otherwise, arising from or in connection with your use of our website or the purchase of products from us.

• In no event shall Stitchloom Retail Private Limited’s total liability to you for all damages, losses, and causes of action (whether in contract, tort, or otherwise) exceed the amount paid by you, if any, for the products purchased from us giving rise to such liability.

• The limitations of liability set forth herein are fundamental elements of the basis of the bargain between you and Stitchloom Retail Private Limited, and we would not have provided our products to you without such limitations.

• Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you. If any part of this limitation of liability is found to be invalid or unenforceable for any reason, then the aggregate liability of Stitchloom Retail Private Limited for liabilities that otherwise would have been limited shall not exceed INR 1,000.

• You agree that the limitations of liability set forth in this section will survive any termination or expiration of these terms and conditions and will apply even if any limited remedy specified herein is found to have failed its essential purpose.

• By using our website and purchasing products from us, you acknowledge that you have read, understood, and agree to be bound by the limitations of liability set forth in this section.

Happy shopping!
 

Stitchloom Retail Private Limited

Registered Address: D-201, Meadow in the sun, owners court west, ksavanahalli, Bangalore 560035

GST: 29ABLCS9356C1ZU